Refund policy

Order Issues, Defects, or Damage

We will replace or refund items only if they meet one of the following conditions and you notify

us within 7 days of delivery:

-The item arrived damaged

-The item was defective upon arrival

-You received the incorrect item

The shipment was missing items

To file a claim, you must provide:

1. Order number

2. Clear photos of the item and packaging

3. Description of the issue

 

Return Eligibility for Physical Products

Certain unopened, unused, and undamaged physical products may be eligible for return within

30 days of delivery if explicitly stated on that product page.

To qualify:

-Item must be in its original, unused condition

-Packaging must be intact and undamaged

-You must obtain an RMA (Return Merchandise Authorization) from our support team before shipping anything back

Returns sent without authorization will not be processed and will not be returned to sender.

Customer is responsible for all return shipping costs, unless the return is due to a verified

error on our part.

Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded under any circumstances, except where

prohibited by law:

-Opened or used consumable items (e.g., supplements, powders, food products)

-Apparel worn, washed, or showing signs of use

-Digital products, downloads, courses, or coaching sessions

-Subscription renewals or rebills

F-ree + shipping items

-Promotional, discounted, or clearance items

-Items purchased through unauthorized sellers or resellers

This aligns with FTC and UCC standards permitting non-refundable categories when disclosed.

Refund Processing Times

Approved refunds will be issued back to the original payment method within 5–10 business days.

Processing timelines may vary depending on your bank or payment provider.

The Company is not responsible for delays caused by third-party payment processors.